Shipping policy

Return & Refund Policy

Last updated: August 16, 2026

We want you to be happy with your purchase. If you are not completely satisfied with your order, please contact us so we can help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned with any original packaging, tags, or accessories when applicable.
  • You must provide your order number and reason for the return.
  • Items that are damaged due to misuse or normal wear may not be eligible for a refund.

How to Request a Return

Please contact us within 30 days of receiving your order at:

[YOUR CUSTOMER SERVICE EMAIL]

Please include:

  • Your full name
  • Order number
  • Item(s) you would like to return
  • Reason for the return
  • Photos of the item if it arrived damaged or defective

We will review your request and provide return instructions if your return is approved.

Please do not send an item back before receiving return instructions from us.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

We may request photographs or other information so we can investigate the issue.

If the item is confirmed to be damaged, defective, or incorrect, we will provide an appropriate replacement or refund.

Return Shipping

Unless an item is defective, damaged, or incorrect, the customer is responsible for the cost of return shipping.

If the return is due to an error on our part or the item arrived damaged or defective, we will provide instructions regarding return shipping.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Your bank or payment provider may require additional processing time.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Personalized or customized products
  • Items that have been used or damaged by the customer
  • Products that are not in their original condition
  • Digital products or downloads, once accessed or delivered, unless otherwise required by law

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Because orders may be processed quickly, we cannot guarantee that a cancellation can be made after an order has entered processing or shipping.

If the order has already shipped, you may need to follow our standard return process.

Contact Us

For questions regarding returns or refunds, please contact us at:

[YOUR CUSTOMER SERVICE EMAIL]

We will do our best to respond to customer inquiries as quickly as possible.

This policy is subject to applicable consumer protection laws and regulations.